What is business excellence?

Business excellence is a business management technique that drives company performance by leveraging systematic process management, relentless customer focus and innovation principles.

So, below are the key to achieving business excellence.

• All for one, one for all: The company's strategies, people, technology, processes are aligned to obtain company's objectives. Executive support is key in making this happen. Apple comes to mind. Its no wonder that once you are an Apple customer, you are forever in the family
  
  
• Its all about the customers: The company is relentless in the pursuit of its customer's happiness. Customer profile, and target persona are key in making strategic decisions. Trader Joe's Flyer recent "Save Some Money" meal guide showed that its customers that it is with them every step of the way
  
  
• Change is good: Continuous process improvement, and test-and-learn culture are key to innovation and growth for companies, regardless of their size. A great process improvement example comes to mind. Thanks to the project, a CEO is no longer signing checks for invoices over $25